Terms of sale

All the photographs on this site are for information purposes only and due to the handmade nature of each piece of jewellery, small differences will occur.

Each item of jewellery is handmade and hand polished which means there will always be an organic feel to the piece. We do not try to create a factory ‘mass produced’ effect with the jewellery. There may be some markings on the back or slight imperfections on the surface which make your charm 100% unique.

Please ensure you complete details carefully and clearly especially spellings of names. We cannot be held responsible for any errors on items of jewellery resulting from incorrect details given.

Please note that children under six months old and sometimes older may not have defined fingerprints. It is entirely up to you at what age you choose to take a fingerprint impression for a young child. Many find that any impression is unique and special leading them to go ahead with fingerprint jewellery when the child is very young.

On receipt of your online order we will post out an impression kit and confirmation of your order details. Please double check the order details and let us know of any incorrect spellings etc. with return of your prints.

Full instructions for taking prints are included, Cherished Little Monkeys cannot accept responsibility for poor quality prints. If you are unhappy with your prints, please contact us and an additional print kit will be made available to you at a reduced cost

Cancellation

You may cancel your order at any point before your prints are returned.
When you return the prints and order sheet to me, at that point you are not able to cancel the order as we will begin to make your jewellery item. Up until that point, you may cancel your order by contacting us at info@cherishedlittlemonkeys.co.uk. If at the point of cancellation no impression kit has been sent out then you will receive a full refund. If you cancel your order after the impression kit has been posted out a charge of £10 will be made to cover the costs of the kit and postage.

Please also take into consideration that jewellery items are made from 99.9% Pure Fine Silver which is not as hard wearing as Sterling Silver (sterling silver is not pure, it contains metals other than silver to strengthen it). With this in mind we recommend taking as much care with the item as possible and to avoid losing any of the detail. Due to the nature of the piece we are unable to take responsibility for items that are damaged due to eventual wear and tear.  Care instructions will be provided with your jewellery.

It is up to you to check that you are happy with the prints before returning them.  If we have any concerns about the suitability of the print and how it will transfer to silver we will contact you to discuss before going ahead with making the jewellery item.

It will take up to 28 days to complete your order on receipt of the print(s), often it will be sooner but we do not offer any guarantees with the standard service.

We cannot accept returns on items unless they are damaged or faulty on delivery. As all items are handmade and personalised we cannot accept returns on any other basis. If you need to return an item please contact us within seven days of receipt of the item for details of how to return an item.

By placing an order, you are accepting these terms and conditions.